EMU Australia Customer Service Team

Here's the lowdown on qualifying for a free shipping label:   I paid full price and would like to exchange = free label provided   I would like to return my item for a refund = free label not provi...

We offer a 30-day return policy for exchanges or refunds of orders purchased on emuaustralia.com.au. For Australian customers, you can view our full policy and steps to complete a return here It's ...

No, we don't have a store at our Geelong factory. Our full collection is available on the website, otherwise you can search the store locator for a stockist near you. If you sign up to our newslett...

You will be charged in full when you place the order. We offer multiple payment options - all the major credit cards, Apple Pay, PayPal, Afterpay and Klarna.

We pride ourselves on processing orders super quickly and efficiently which means, unfortunately, once your order has been confirmed we can't cancel or modify it.  

After you've ordered your EMU products on emuaustralia.com.au you'll receive an email confirmation with your order number and details. ✅ Australian order numbers start with AU00, New Zealand order ...

Your EMU sheepskin boots will naturally stretch with wear. Being a natural product, the sheepskin will give a little, so when you make your purchase the boots need to fit snug, but still be comfort...

Our office, based in Geelong, Australia, operates Monday to Friday, 9am to 5pm. 😀

If you don't receive your item within a reasonable time frame, please contact the carrier using your tracking number. You can find it in the shipping email confirmation or the shipping text message...

If nobody's home, the courier will either leave the goods in a safe place or leave a card which will have details on how you can arrange another delivery or pick up. If your parcel doesn't arrive w...