EMU Australia Customer Service Team

If you've purchased on emuaustralia.com.au within the last 30-days, it's no problem to return your order for an exchange/refund. To ensure a smooth process, please follow these steps: Ensure the i...

Common checkout issues can be resolved by trying another device or browser.

We don't offer refunds for EMU e-gift cards, however they remain valid for 3 years from the date of issue. You can read about the terms here  

You can check your gift card balance here

Yes, you can purchase an e-gift card here    

All refunds are automatically issued to your original payment method.  

After you've ordered your EMU products on emuaustralia.com.au you'll be emailed a confirmation with your order number. Make sure you enter the correct email address.

When you visit your shopping cart, you will have the opportunity to enter your promo code. Look out for the field that says 'PROMO CODE'. Once you add a valid code, it adjust the price of your prod...

Below are the payment methods we accept We don't accept payment over the phone, for privacy and security reasons.  

Here's the lowdown on qualifying for a free shipping label:   I paid full price and would like to exchange = free label provided   I would like to return my item for a refund = free label not provi...