EMU Australia Customer Service Team
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Recent activity by EMU Australia Customer Service Team-
Return/exchange what do I do?
If you've purchased on emuaustralia.com.au within the last 30-days, it's no problem to return your order for an exchange/refund. To ensure a smooth process, please follow these steps: Ensure the i...
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Why can't I checkout?
Common checkout issues can be resolved by trying another device or browser.
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Can I get a refund on my gift card?
We don't offer refunds for EMU e-gift cards, however they remain valid for 3 years from the date of issue. You can read about the terms here
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How can I check my gift card balance?
You can check your gift card balance here
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Do you have gift cards?
Yes, you can purchase an e-gift card here
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How will I receive my refund?
All refunds are automatically issued to your original payment method.
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How do I know my order was placed successfully?
After you've ordered your EMU products on emuaustralia.com.au you'll be emailed a confirmation with your order number. Make sure you enter the correct email address.
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I have a promo code, how do I apply it?
When you visit your shopping cart, you will have the opportunity to enter your promo code. Look out for the field that says 'PROMO CODE'. Once you add a valid code, it adjust the price of your prod...
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What payment methods do you accept?
Below are the payment methods we accept We don't accept payment over the phone, for privacy and security reasons.
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Do I qualify for a free return?
Here's the lowdown on qualifying for a free shipping label: I paid full price and would like to exchange = free label provided I would like to return my item for a refund = free label not provi...