EMU Australia Customer Service Team

Your parcel will be shipped from our warehouse in Geelong, Australia. It will come from either Australia Post or Aramex.

We have two easy options for shipping for Australian orders: FREE standard shipping (delivered within 2-5 business days) Express shipping for $10 (delivered within 1-3 business days) We ship Mond...

Unfortunately not. Our retail stockists are not owned by EMU, so they can't accept exchanges that were originally purchased on our website. Find out more about our online return process here

  Product purchased from emuaustralia.com.au is covered by a 12-month warranty from date of purchase. The warranty doesn't cover the following: Wear and tear Outsoles wearing out Deterioration fro...

Product purchased from emuaustralia.com.au is covered by a 12-month warranty from date of purchase. The warranty covers: Straps breaking where soles are not excessively worn Delaminating of sole l...

We offer a 12-month manufacturing warranty against defective material and craftsmanship for online purchases made directly from emuaustralia.com.au  If you believe the boots purchased from emuaustr...

Your slippers/boots can be spot cleaned with a little cold water mixed with a wool wash and dabbed with a clean cloth. 😀 If you have a cleaner specifically for sheepskin, that will work as well. Th...

Our slippers and boots are designed to fit snugly at first, but they will mould to your feet over time, providing ultimate comfort. 😀   If you are a half size, we recommend sizing up to the next fu...

Our water resistant boots are made from natural sheepskin material which will resist water to a small degree, but not repel it entirely. After a period of exposure to a certain amount of pressure t...

At EMU Australia, we believe in working with natural materials and not creating or consuming quickly, instead taking a considered approach. At the heart of our sustainable practices lies our dedica...